MARAS Terms & Conditions

1. The site is operated by Maras Limited for the purpose of providing Referencing and Insurance Services. Access and use of this web site is subject to the following terms and conditions of use. By accessing this site you signify your acceptance of these terms and conditions of use.

2. About

"MARAS" means Managing Agents Reference Assistance Services Limited, providers of insurance products and related services to the Lettings market. MARAS is a trading name of Managing Agents Reference Assistance Services Limited. Registered in England and Wales. Registered number 3016409. Registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN.

Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Managing Agents Reference Assistance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration No. 307590. See for further details.

3. Security

MARAS are committed to protecting the privacy of the information you provide to us, even when you are no longer a user of the system.

(a.) Note that the control of and security of account numbers, identification codes and passwords used to access the Referencing Service are the sole responsibility of the Client or Applicant as appropriate. MARAS shall have no liability whatsoever to any Client or Applicant for any losses (whether direct, indirect or consequential) occasioned by use of the aforementioned security items by unauthorised persons.

(b.) From time to time there might be a need to issue new Client IDs. Any new Client ID will take effect 24 hours after notice of this change.

(c.) Each Applicant will be provided with a unique URL (Uniform Resource Locator) and password, for the sole purpose of submitting information in relation to his/her own individual assessment. The Applicant undertakes not to pass these details to another individual.

(d.) Should a Client or Applicant become aware of any unauthorised use of the aforementioned security items, they will inform MARAS immediately by contacting Referencing Customer Services on 0344 892 1767.

4. Privacy policy

By using this site, you agree to the use of any personal data that MARAS may hold on you. The use of this data will be in accordance with the terms of the Privacy Policy below.

Before using the Referencing Web Site, you should note the following points.


"Register": When you use the login and security items provided by MARAS to access and use this site, we will deem you to have registered.

"Web Browser": Runs on the User's PC and requests information from any Web Server on the World Wide Web.

"Web Server": Based on requests from the Web Browser, the Web Server returns pages of information to be viewed by the user on his/her own PC.

"Cookies": A file stored on the User's PC by the Web Browser as requested by the Web Server. This file is transmitted to the Web Server each time the Web Browser requests information from the Web Server and is used as a means of customizing web pages and facilitating use of the web site.

Policy In order to deliver an effective service to you it is necessary for MARAS to store personal information about you and/or your Company.

If you use the MARAS site either as a Managing Agent (having registered), a Landlord (having registered), or a prospective Tenant or Guarantor (in order to supply details for assessment purposes) then we will treat all information supplied to us in accordance with this document. MARAS may pass your personal information to other organisations for the purposes of carrying out the Referencing Service only.

If you visit the MARAS site, having been introduced to MARAS by a third party site, then information supplied by you to us may be passed on to the relevant third party only.

Our privacy policy does not extend to any third party sites that you might visit via the site, or be directed to the site from.

The site will use Cookies for storing user information to permit us to identify you when you re-visit the site.

All storage, use and transmission of personal information relating to an individual or a Company is subject to the 1998 Data Protection Act. You can obtain a copy of all the details held by applying in writing, enclosing an administration fee of £10, made payable to MARAS Limited, to the following address:

Century House
Union Street

5. Charges

(a.) The Client will be charged in relation to the Referencing and Insurance Services used and according to the prevailing charges as notified separately. MARAS may modify these charges from time to time.

(b.) The Client accepts responsibility for all charges arising as a result of the use of Client Account, Client IDs and passwords provided to them, irrespective of whether or not the Charges arose as a result of activity authorised by the Client.

(c.) The Clients application must be supported by one of the payment methods listed below:

• Payment via Credit Card will be taken up front and the order processed

• Monthly Statement Application and completed Direct Debit mandate to be submitted for necessary credit checks.

Agents/Landlords meeting approved credit-checks criteria will be notified by MARAS via e-mail or telephone and the account will be set up to collect via Direct Debit.

6. Using Referencing Services

(a.) All Clients and Applicants must not restrict any other Client or Applicant from using and enjoying the Referencing Services. Nor should any Client or Applicant upload, post, publish, transmit, reproduce or distribute in any way, information or other material on the Web-Site without prior written permission.

(b.) All Clients will ensure that all Applicants whom they direct to use the Web-Site give his/her express prior consent to the use of the relevant Referencing Service. Further, all Clients agree that the information provided as a result of the assessment process shall not be provided to any third party other than those with a legitimate interest in the outcome of the assessment.

(c.) All Clients will ensure that the Referencing Services provided to them or their organisation or company via unique and secure logins are used for the sole purpose of assessing prospective tenants and/or guarantors and for no other purpose.

7. Links from and to the Web-Site

You acknowledge and agree that MARAS has no responsibility for the accuracy or availability of information provided by linked sites. Links to external web sites do not constitute an endorsement or recommendation by MARAS of such sites or the content, products, advertising or other materials presented on such sites.

8. Copyright

All site design, text, graphics and the selection or arrangement thereof in the web site are subject to copyright unless otherwise indicated. You may not copy, reproduce or use them without prior written consent. Managing Agents Reference Assistance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration No. 307590.

9. Accuracy of information

All reasonable endeavours have been taken to ensure that the information provided is accurate and current. However, MARAS does not warrant that the information is accurate or complete. All Clients and Applicants acknowledge and agree that certain information within the Web Site is provided by third parties and that MARAS have no control over the accuracy or completeness of such third party data. MARAS shall not be liable for any typographical or other errors or omissions within the material contained in this site.

10. Service Availability

Referencing Services applications may be input online 24 hours a day.

Progress on Assessments can be tracked on-line 24 hours a day.

MARAS Customer Services are available Monday to Friday 9.00 a.m. - 5:30 p.m

MARAS reserves the right to modify these levels of service from time to time.

11. Limitation of Liability

Access to the Referencing Services offered on this Web-Site may be prevented by factors outside MARAS's reasonable control, for example malfunction of hardware or software, as a result of operator error, or a malfunction in connection with data submission. MARAS cannot accept liability for any loss that might result from such an event. Should MARAS receive or transmit information that is inaccurate or incomplete, and this arises from the Client's operating error, then MARAS accept no responsibility or liability in connection with that error.

12. Force Majeure

MARAS shall not be liable to the Client for any breach of these Conditions of Use or any failure to provide, or any delay in providing, our services through the Web-Site that results from any event or circumstance beyond our reasonable control. This includes, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, fire, explosion, accident, insurrection and war.

13. Support

Should a Client or Applicant need support when using the Referencing Services on the Web-Site, MARAS Referencing Customer Services are available from Monday to Friday 9.00 a.m. - 5:30 p.m Expect when stated otherwise.

14. Complaints

MARAS make every effort to meet both Client and Applicant expectations but if you feel that we have failed to do so, please notify us by writing to Complaints department, MARAS Ltd, Century House, Union Street, Barnet, EN5 4HY. Alternatively you can contact MARAS via e-mail on